Baldwin Iron Works Return Policy

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At Baldwin Iron Works, we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, we offer a 30-day return window for most items. Please review the information below to ensure a smooth and hassle-free return process.

Return Window

You may return most items within 30 days of receipt, provided the item is in like-new condition and in its original packaging. Please note that used or damaged items may not be eligible for a return.

Return Instructions

1. Contact Us: If you wish to return an item, please contact us within 30 days of receiving your order by calling us at [417-536-3787] or emailing us at [BaldwinIronWork@gmail.com]. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

2. Customer Pays for Return Shipping: Unless the return is due to a defect or error on our part, customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Return Condition: To avoid a restocking fee, items must be returned in like-new condition. Please make sure the item is unused, undamaged, and includes all original packaging, manuals, and accessories.

4. Repack the Item: Ensure the item is properly packed to avoid any damage during return shipping. Baldwin Iron Works is not responsible for items damaged during return shipping.

5. Include Contact Information and Order Number: Please include a note inside or on the outside of the return package with the following information:

   • Your Order Number

   • Your Full Name

   • Your Phone Number and/or Email Address. This will help us process your return quickly and ensure that the refund is issued to the correct account.

Return Address: Please send your return to:

Baldwin Iron Works

150 W Scott St

Sparta, MO 65753

 

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If approved, we will process your refund to the original payment method. Refunds will only be issued to the same method used for the initial purchase, such as a credit card or PayPal account. We can only send a refund to the original payment method. Explain: If an item was purchased using your debit card, the refund must be sent back to the same debit card; No Exception Will Be Made. 

Please note that the original shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us before returning the item. We will provide you with instructions on how to proceed. In cases of damage or defects caused by us, we will cover the return shipping costs and offer a full refund or replacement.

Restocking Fees

A restocking fee may apply if the item is returned in a condition that does not meet our return criteria, such as:

• Missing parts or packaging.

• Used or damaged items.

Contact Us

If you have any questions regarding our return policy or need assistance with a return, please contact us:

• Phone: [417-533-3787]

• Email: [BaldiwnIronWorks@gmail.com]

Thank you for choosing Baldwin Iron Works!